We accept multiple payment methods for your convenience.
You can complete your order using credit and debit cards (American Express, Maestro, Mastercard, Visa), bank transfer, or PayPal.
Preparation and shipping: orders are processed within 2-3 working days of confirmation.
Delivery: Average delivery times vary from 5 to 7 days, depending on the destination.
Once shipped, you will receive the tracking code for your package via email.
No, our shipments are exempt from customs duties : you will not have to pay anything upon delivery.
We only apply one shipping method:
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Standard shipping: €4.99
Free shipping on orders over €59.
Yes, it is possible to exchange a size within 7 days of delivery.
The product must be returned in the same condition in which it was received.
Shipping costs for size exchanges are free : once you've notified us, we'll arrange for collection and send the courier to your home within 3-4 days.
Of course, you can request a return within 7 days of delivery.
The product must be returned in its original condition.
Shipping costs for returns are the responsibility of the customer .
Once we receive the item, we will process the refund to the payment method used.
Yes, you can cancel or change an order within 12 hours of confirmation .
After this time, the order is processed and it will no longer be possible to make changes.
For any inquiries, please contact us immediately via email or WhatsApp.
You can choose the channel you prefer:
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📧 Email: info@jolimour.it
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📱 WhatsApp: +39 [insert number]
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📷 Instagram: @jolimour.it